Privacy Policy

At ELHADEER, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

We may collect, use, store and transfer different kinds of personal data about you:

• Identity Data: First name, last name, username or similar identifier
• Contact Data: Email address, telephone numbers, billing address, delivery address
• Financial Data: Payment card details (processed securely through payment providers)
• Transaction Data: Details about payments and products/services purchased from us
• Technical Data: IP address, browser type, device information, time zone settings
• Usage Data: Information about how you use our website and services
• Marketing Data: Your preferences in receiving marketing from us

We use different methods to collect data from and about you including:

• Direct interactions: You provide data by filling in forms or corresponding with us
• Automated technologies: We automatically collect Technical Data about your equipment, browsing actions and patterns
• Third parties: We may receive data from analytics providers, advertising networks, and payment providers

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To process and deliver your orders
• To manage your account and provide customer support
• To improve our website, products, and services
• To send you marketing communications (with your consent)
• To detect and prevent fraud
• To comply with legal obligations

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

All payment transactions are processed through secure payment gateways and we do not store complete payment card details on our servers.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and the applicable legal requirements.

Under certain circumstances, you have rights under data protection laws in relation to your personal data:

• Right to access: Request access to your personal data
• Right to correction: Request correction of inaccurate personal data
• Right to erasure: Request deletion of your personal data
• Right to object: Object to processing of your personal data
• Right to restriction: Request restriction of processing your personal data
• Right to data portability: Request transfer of your personal data
• Right to withdraw consent: Withdraw consent at any time where we rely on consent

Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site. Cookies are small text files that are placed on your device to help the website provide a better user experience.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

Some of our external third parties may be based outside your country, which may involve transferring your data outside your jurisdiction. We ensure appropriate safeguards are in place to protect your personal data in compliance with applicable data protection laws.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us.

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

If you have any questions about this privacy policy, your data rights, or how we handle your personal data, please contact us through our website or customer service channels.